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IT Services Technician

  • Salary: Negotiable
  • Job type: Permanent
  • Location: North Ayrshire
  • Sector: Infrastructure & Support
  • Date posted: 31/10/2018
  • Job reference: BBBH91727

Description - An exciting opportunity for a task oriented, self-driven individual seeking a permanent role for an IT Services Technician within the Irvine area. The client is Global leading and passionate about providing highest level of customer service. The successful person will also have great Problem solving and Analysis ability. The role will be in a customer service focused environment providing urgent 1st line support mainly Computer applications and platforms within an office on a day to day basis.

Role Requirements

  • Provide technical assistance in person, via phone and helpdesk from office requests
  • Resolve technical software and hardware issues using diagnosing skills
  • Logging all helpdesk interactions
  • Create user accounts in Active Directory
  • Build and refurbish PC Base and Laptops
  • Keep up to date with current system information, changes and updates

For this role you must have:

  • Microsoft Certified Professional in XP, Vista or 7
  • HNC/HND
  • Helpdesk support role with 1-2 experience
  • Competent at working through ticketing systems
  • Solid grasp of networking operating systems and hardware
  • Experience in adding new users (Active Directory)
  • Good understanding of Office 2010 - 365
  • Knowledge and understanding of CompTIA A+

For more information please apply directly or call Lewis Mein on 0131 558 4817.

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