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IT Service Desk Team Lead

  • Salary: Up to £35000 per annum + Benefits Package
  • Job type: Permanent
  • Location: Birmingham, West Midlands
  • Sector: IT
  • Date posted: 21/11/2017
  • Job reference: J377640A

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IT Service Desk Team Lead - 1st and 2nd Line Support Team Leader

Birmingham, West Midlands

Up to £35,000 per annum + Benefits Package

This established and dynamic organisation are seeking a professional and challenged IT Support Team Leader (1st and 2nd Line) to support customers, manage incident response times and improve first line fix rates.

Key Responsibilities include:

  • Ensure Incidents response times are met, managed and improved.
  • Ensure Incidents are updated and assigned.
  • Monitor and meet the Service Desk KPI's
  • Improve 1st Line fix rates
  • Lead on team meetings to discuss current performance, priorities, incidents and look at ways of improvement and sharing best practise.
  • Work with the team and stakeholders to communicate and collaborate to ensure SLA's are met and reports are delivered.

Key Experience Required:

  • 2-5 years experience having lead and/or supervised an IT Service Desk
  • ITIL Certified
  • Experience working within a Service Desk environment/good technical understanding
  • Strong communication, collaboration and problem solving skills
  • Stakeholder management skills

You will receive a competitive annual salary, excellent benefits package as well as the opportunity to manage and take a lead within a global organisation.

For more information, please apply directly and follow up with a call.

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