IT Service Desk Agent

  • Location

    Farnborough, Hampshire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Benefits listed in Advert

  • Contact:

    Ross Macdonald

  • Contact email:

    ross.macdonald@private.core-it-perm.experisuk

  • Job ref:

    BBBH111075_1570175909

  • Published:

    2 months ago

  • Expiry date:

    2019-11-03

  • Client:

    #

IT Service Desk Agent


IT Service Desk Agent - (CompTIA, ITIL, Service Desk, Customer Service) is required by a global Intelligence and National Security, Science and Technology organisation who are looking for an IT Service Desk Agent to join them on a permanent basis in their Farnborough office.


As the IT Service Desk Agent, you will be providing IT Service Desk support to both internal and external customers, covering software, hardware and mobile devices. You will provide 1st and 2nd line support via phone, email and face to face. Be responsible for IT call logging/ticketing within agreed SLA. Strong communication and interpersonal skills are needed as you will be dealing with people of all technical abilities and seniority levels.


What's in it for the IT Service Desk Agents?

  • Working for a recognised company with an excellent reputation
  • Monday to Friday normal office hours shift pattern
  • Excellent benefits package including contributory pension, Life Cover, income protection and much more
  • Excellent Salary
  • Working in a company who invest in their team (including certifications & subscriptions)
  • Excellent Career Development opportunities
  • You will be working within industry leading teams and people


Essential Skills for the IT Service Desk Agents:

  • Eligible for SC clearance
  • Service Desk experience OR hold or working towards ITIL or CompTIA certification
  • Strong customer service skills both via telephone and face to face
  • IT knowledge
  • Service Desk experience OR hold or working towards ITIL or CompTIA certification
  • Knowledge of ITIL



Desirable Skills for the IT Service Desk Agents:

  • Hold ITIL Certification (Foundation v3)
  • Knowledge of Active Directory
  • Understand Networking
  • CompTIA A+ qualification
  • Support knowledge of Windows 10
  • Experience of supporting Office 365 is desirable


If you have the essential skills, keen to work as an IT Service Desk Agents and wanting to work for a company who invest in their technology and staff, then please apply via the link.