IT Service Desk AgentIT Service Desk Agent - (CompTIA, ITIL, Service Desk, Customer Service) is required by a global Intelligence and National Security, Science and Technology organisation who are looking for a IT Service Desk Agent to join them on a permanent basis in their Farnborough office.As the IT Service Desk Agent, you will be providing IT Service Desk support to both internal and external customers, covering software, hardware and mobile devices in a 24/7/365 environment. You will provide 1st and 2nd line support via phone, email and face to face. Be responsible for IT call logging/ticketing within agreed SLA. Strong communication and interpersonal skills are needed as you will be dealing with people of all technical abilities and seniority levels. What's in it for the IT Service Desk Agents?Working for a recognised company with an excellent reputationExcellent benefits package including contributory pension, Life Cover, income protection and much moreExcellent SalaryWorking in a company who invest in their team (including certifications & subscriptions)Excellent Career Development opportunitiesYou will be working within industry leading teams and peopleEssential Skills for the IT Service Desk Agents:Eligible for SC clearanceFlexible with ability to work 24/7/365 shiftsService Desk experience OR hold or working towards ITIL or CompTIA certificationStrong customer service skills both via telephone and face to faceIT knowledgeService Desk experience OR hold or working towards ITIL or CompTIA certificationKnowledge of ITILDesirable Skills for the IT Service Desk Agents:Hold ITIL Certification (Foundation v3)Knowledge of Active DirectoryUnderstand NetworkingCompTIA A+ qualificationSupport knowledge of Windows 10Experience of supporting Office 365 is desirableIf you have the essential skills, keen to work as an IT Service Desk Agents and wanting to work for a company who invest in their technology and staff, then please apply via the link.