IT Service Desk Agent

  • Location

    Farnborough, Hampshire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Benefits listed in Advert

  • Contact:

    Ross Macdonald

  • Contact email:

    ross.macdonald@private.core-it-perm.experisuk

  • Job ref:

    BBBH115841_1584903969

  • Published:

    4 months ago

  • Expiry date:

    2020-04-21

  • Client:

    #

IT Service Desk Agent


IT Service Desk Agent - (CompTIA, ITIL, Service Desk, Customer Service) is required by a global Intelligence and National Security, Science and Technology organisation who are looking for a IT Service Desk Agent to join them on a permanent basis in their Farnborough office.


As the IT Service Desk Agent, you will be providing IT Service Desk support to both internal and external customers, covering software, hardware and mobile devices in a 24/7/365 environment. You will provide 1st and 2nd line support via phone, email and face to face. Be responsible for IT call logging/ticketing within agreed SLA. Strong communication and interpersonal skills are needed as you will be dealing with people of all technical abilities and seniority levels.


What's in it for the IT Service Desk Agent?

  • Working for a recognised company with an excellent reputation
  • Excellent benefits package including contributory pension, Life Cover, income protection and much more
  • Excellent Salary
  • Working in a company who invest in their team (including certifications & subscriptions)
  • Excellent Career Development opportunities
  • You will be working within industry leading teams and people


Essential Skills for the IT Service Desk Agent:

  • Eligible for SC clearance
  • Flexible with ability to work 24/7/365 shifts
  • Service Desk experience OR hold or working towards ITIL or CompTIA certification
  • Strong customer service skills both via telephone and face to face
  • IT knowledge
  • Service Desk experience OR hold or working towards ITIL or CompTIA certification
  • Knowledge of ITIL


Desirable Skills for the IT Service Desk Agent:

  • Hold ITIL Certification (Foundation v3)
  • Knowledge of Active Directory
  • Understand Networking
  • CompTIA A+ qualification
  • Support knowledge of Windows 10
  • Experience of supporting Office 365 is desirable


If you have the essential skills, keen to work as a IT Service Desk Agents and wanting to work for a company who invest in their technology and staff, then please apply via the link.