IT Service Designer

  • Location

    Farnborough, Hampshire

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Georgina Phipps

  • Contact email:

  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Start date:


Service Designer
**Part Time - 22.5hours per week**

£28,000 plus benefits

Our client is looking for a IT Service Designer to join their Farnborough office on a part-time basis, working 22.5 hours per week. You'll be responsible for ensuring that new Transformation projects incorporate all service, business and technical requirements agreed for delivery. An understanding of ITIL is essential to succeed.

Joining a fairly small team, you'll be the main POC for the service designs, working closely with the project and programme managers across the business. You'll be able to work under pressure and have a degree of autonomy when dealing with unexpected problems, more complex escalations and helping to maintain the availability of the IT services delivered to end users. The role holder also delivers low to medium complexity work packages as part of customer implementation projects.

Within the role you will be:

  • Working closely across multiple areas to ensure that high quality IT services are designed, transitioned and operate successfully in the live environment. This will include any supporting tools, systems, information and service portfolio requirements.
  • Working closely with project teams to ensure all necessary requirements have been captured, analysed and meet the agreed deliverables.
  • Working closely with delivery teams to capture and manage information on service level
  • agreements, key performance metrics and other agreed reporting criteria, to ensure that that the effectiveness of deliverables is measured successfully.
  • Working across multiple areas to ensure the production of a Service Design Package, including the production of other artefacts that are required to meet current and future business requirements. This will include any relevant policies, processes or standards.
  • Working across multiple service groups to ensure that leading edge service offers, (SaaS), drive business growth and provide effective support services. This may include QinetiQ business partners in delivering industry led strategic and transformational benefits.
  • Ensuring that cost-effective services are designed, reducing the potential for long term financial impacts.
  • Ensuring that all security considerations are taken into account so that our IT technologies and environments are resilient.
  • Identify, manage and mitigate risks to ensure all services can be successfully brought into the live environment without any unknown impacts.
  • Ensuring that continual service improvement is thoroughly utilised throughout the process and that services have been designed to reduce the need for reworking once implementation has taken place.

If you feel that your skills are a good fit for this role, please apply with a copy of your CV or get in touch with Georgina at Experis for more information.

Service Designer
**Part Time - 22.5hours per week**

£28,000 plus benefits