IT Service Analyst Have a FTC for a Service Analyst to assist the SDM in all things ITIL. Has to have sold stakeholder management, understanding of Problem, Change and Incident Management. Good communication and documentation skills as well as an ITIL qualification. You get will get good exposure to how ITIL works in a large organisation. Key aspects of the role are below… Takes ownership for the effective delivery of effective and timely standard and ad-hoc Reporting and CommunicationsTakes ownership for the Incident and Problem Management Processes; ensuring compliance across the IT arena and promoting best practiceSupporting the Major Incident Management Process throughout the life of the Incident; helping to drive an effective and timely resolution whilst keeping key business stakeholders informedPlease apply today for more details and then will be a quick turnaround on this one with interviews and decisions before Christmas.