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IT Project Manager (Contact Centre Implementation)

  • Salary: £400 - £430 per day
  • Job type: Contract
  • Location: Nottingham, Nottinghamshire
  • Sector: Project Management
  • Date posted: 10/10/2016
  • Job reference: J355554A

Our client, a leading Utilities organisation, is looking for 2 IT Project Managers to join their team.

This is a contract position based in Nottingham running for an initial 3 months.

Prior experience working on Contact Centre implementations is essential for this role.

The Role:

There are currently 2 workstreams - our client is looking for each Project Manager to work on each separate work stream:

Call Recording and Work-Force Management integration:

  • Implementation of NICE Call Recording and NICE WFM (aka TotalView)
  • Integration with new Genesys contact platform and existing back-end systems

Contact Platform implementation - Dialler and Email channels

  • Implementation of Genesys Dialler
  • Implementation of Genesys Email contact channel
  • Integration with existing CRM and back-end systems

Key Skills:

  • Previous experience implementing Contact Platform technology (eg, call-recording, a dialler, Genesys etc) is essential
  • Experience managing Business Analysts, Architects, Designers etc would be ideal
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