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IT Manager

  • Salary: £41970 - £50364 per annum
  • Job type: Contract
  • Location: Kilkenny
  • Sector: Project Management
  • Date posted: 14/07/2017
  • Job reference: J370232A

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Position: IT Manager
Location: Kilkenny
Salary: €50,000 - €60,000 per year (Negotiable)
Contract Type: Fixed Term Contract (Strong Potential of going Perm)
Start Date: Up to 1 Months' Notice Period Accommodated


Our client a global organization with operations in numerous countries worldwide are looking for a IT Manager to join their team based in Kilkenny

IT Manager Responsibilities:

  • IT Manager to be responsible for IT service management, providing Super User support to BU Key Users, delivery of small change and manage the BU IT Support resource
  • Project Management of specific IT & System Implementation projects from inception to implementation
  • Design, develop, implement and coordinate systems, policies and procedures
  • Lead the management of IT Compliance Activities - including the implementation of MAPs from Group IA / Security Reviews
  • Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures
  • Maintains quality service by establishing and enforcing organisation standards
  • Proactively identify and drive business benefits achievable through exploitation of ongoing advancements in Information Technology systems and processes
  • Develop relationships with Business Unit management/Key Users to drive the effectiveness of system solutions
  • Define, agree and deliver IT Key Performance Indicators
  • Service Management - Manage Day to Day outsourced IT services
  • Management of agreed SLA's with 3rd party IT providers
  • Agree SLA's for IT services where not currently in place
  • Source & analyse regular reporting from all IT service providers on incidents & their resolution
  • Resolution of issues arising from service incidents analysis
  • Be the escalation point for issues not captured within existing SLA's
  • Provide support for functional/business IT related issues, that are not outsourced, as they arise in the business
  • Record all IT related issues on IT incidents/issues log
  • Prioritise and resolve incidents which cannot be addressed by Key Users
  • Perform root cause analysis on frequently occurring / significant incidents determining the changes required to address them and using appropriate change mechanisms where applicable
  • Lead out regular meetings with key service providers to monitor/review service provision
  • Manage small IT related change (systems, processes etc.)
  • Initiate change requests for small change across the business specifying the change required
  • Manage the delivery of the change by stakeholders
  • Co-ordinate bi-weekly status update calls
  • Implement the change in conjunction with business owner - Key Users responsible for testing
  • Provide monthly analysis report on all incidents / issues & progress on small change
  • Support the team in developing a proactive business partnering approach to issue resolution and systems and process development

IT Manager Key Requirements:

  • Third level IT or Business Qualification
  • Project Management Qualification would be a distinct advantage
  • Proven working experience (at least 5 years) as an IT manager or relevant experience
  • Excellent knowledge of technical management, information analysis and of computer hardware/software systems with a good head for business
  • Proven track record of successful projects delivery essential
  • Ability to craft and maintain project plans, develop proposals, analyse results and document findings
  • Skilled at using systems including SAP, CORE POS or Millwheel experience would be a distinct advantage
  • Ability to gather business requirements and produce functional specifications
  • High level oral and written communication, interpersonal and negotiating skills
  • Excellent analytical and problem solving skills
  • Understanding of complex information and requirements
  • Good prioritisation skills and be flexible enough to adapt plans
  • Excellent communications skills - written and verbal communication, interpersonal and negotiating skills.
  • Confidence in decision-making
  • A good team-playing mentality
  • Good leadership skills
  • An ability to work to tight deadlines and within constraints
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