IT Helpdesk Engineer
IR35 Status - Inside
Duration - 6 Months +
Start Date - ASAP
Location - Leeds
- No 2 days are the same! You will be first point of contact for all incoming IT queries that our internal users raise on issues with either their laptops / desktops / printer / mobiles etc via various contact methods such as on site tech bar / remotely / via our IT support channel.
- Managing the incidents and request queues, ensuring we are working towards our SLA's
- Performing remote and onsite hands-on fixes, including installing and upgrading software, installing hardware, configuring systems and applications
- Supporting the end users before, during and after any office moves to ensure that all IT Systems and equipment are operational with minimum disruption to the end users
- Actively liaising with 3rd line / other support teams including 3rd party suppliers
- Maintaining a positive attitude and delivering great customer service
- Responsible for managing new starters and leavers process
- You will play an essential role in the team by helping with day to day operational workloads, being part of projects and being a team player
If this sounds like you, please do not hesitate to apply now!
