IT Engineer - End User Services -£25,000pa to £28,500 + Pension - Walsall Microsoft Windows, Active Directory, MS Office, Outlook, SLA's, Service Desk International company urgently requires an experienced and proactive IT Engineer to assist and support across multiple functions in their West Midlands HQ. Your role as the EUS IT Engineer will be to provide IT support for all end user devices such as Mobiles, Tablets and PC's Printers and general IT. You will action technical incidents and requests, and where appropriate, provide an interface for your IT Service Desk, Incident Management, Change Management, Problem Management and Service Delivery Management functions. Assists in the resolution of Incidents and Requests and it the front line for all IT user related quires, you will ensure that escalations and resolutions in accordance with Service Level Agreements are met. ESSENTIAL SKILLS WILL INCLUDE: Microsoft Windows TechnologyService Desk or Helpdesk experienceWorking to SLA and KPI requirements Ensuring all internal and external SLA's are metActive Directory & support including administrationMobile device support (Android, Blackberry, Windows, iOS mobile devices configuration and support.)Knowledge of Microsoft applications (Windows XP/7, Office 2007, MOUS or MOS would be an advantage.)An understanding of ITIL is advantageous.The ability to understand and manage customer business requirements.Must be able to show proven experience of implementing desktop support best practises.Inventory and software deployment methodologiesPC hardware support (HP/Lenovo/Dell Hardware and Software break-fix)Mobile device support (iOS, Android, Blackberry, Windows mobile devices configuration and supportThis is an excellent role for an enthusiastic IT Engineer who wants to take ownership for technology.