IT Consultant

  • Location

    Swindon, Wiltshire

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Experis UK

  • Contact email:

    Rebecca.Millard@experis.co.uk

  • Job ref:

    64757382_1595503301

  • Published:

    3 months ago

  • Duration:

    4 months

  • Expiry date:

    2020-09-03

  • Client:

    #

IT Consultant

Swindon

4 month contract

Role Description

  • Effective Service Management and ITIL process adherence to ensure Mobility services are delivered within Service Level Agreements complimented with accurate service reporting and performance measures.
  • Working with the mobile service owner in relation to Device asset management and alignment to global processes.
  • Effective partner management to ensure business requirements or challenges are understood and new capabilities are developed and implemented as well as driving continual service improvement.
  • Vendor management to ensure our vision & strategy is aligned, and they adhere to contractual terms.
  • Implement and foster collaboration with other relevant service teams to ensure the development and delivery of service enhancements or technical roadmaps
  • Ensure alignment with overall IT End User Services strategy.
  • Ensure new capabilities are introduced with minimal disruption to our customers supported by robust change and communication management plans. Accountable for the delivery of contracted IT services with internal and/or external suppliers and to ensure the allocation of service management resources is in line with project and Programme portfolio.
  • Own effective implementation of service delivery processes, including (but not extensive) e.g. Incident, Problem, Change, Request, Knowledge, Service Level Management, Financial Management, Security and Compliance for respective service area.
  • Manage and approve all service changes, improvements, critical issues, ensure that impact on business functions is minimised and that the service catalogue of request-able service is up-to-date.
  • Ensure collaboration with other Service Managers, technical teams and leads to develop Service Improvement Plans and road-maps that deliver customer satisfaction via continual service improvement
  • Maximise operational value from relationships with internal and external suppliers, serving as the main contractual lead representing RWE to external supplier organizations.
  • Drive & Deliver Mobility strategy aligned to the bold ambitions of RWE at a global level.
  • Manage internal partner requirements and where needed challenge thinking so that solutions developed meets expectations in terms of cost and quality and customer experience.
  • Drive service performance improvements ensuring suppliers
  • perform against SLAs, use analysis to measure and benchmark for future SLAs
  • Drive the analysis of trends/insights from multiple data sources to inform future improvements.

Competencies Required

  • ITIL V3 Foundation and higher with experience across all aspects of the ITIL disciplines and lifecycle with evidence of having designed and/or improved operational processes to deliver business value.
  • Experienced in managing and challenging agendas across Stakeholders, Architecture, Engineering, Operations, Product & Service Management to ensure the original design brief is achieved
  • A clear communicator, methodical, disciplined, confident & assertive to collaborate with partners at all levels of the business and collaborate with our Architects, Engineers, Operations and Service Managers