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IT Application Support Engineer - SQL - PowerShell Scripting

  • Salary: Up to £170 per day
  • Job type: Contract
  • Location: Abingdon, Oxfordshire
  • Sector: IT
  • Date posted: 14/05/2018
  • Job reference: J383178A

IT Application Support Engineer - SQL - PowerShell Scripting - SQL Server 12/14/16- Reporting - Windows Server 2008/2012 - 2nd Line - Application Incident Support - Customer Service

My client are a leading Technology provider to the Education Sector and they are seeking an IT application support Engineer with solid SQL skills to join an existing team providing 2nd line application support.

The successful candidate will assist the wider team from a technical perspective, helping to resolve 2nd and some 3rd line support technical issues, representing the client in projects for new Products and Services, creating and owning technical documentation for use by the wider team.

Core duties:

  1. Resolving application Incidents (Service Calls) from Internal or customer escalations
  2. Supporting the process and best practice for new services or application changes
  3. Being active in attending any project meetings and documenting Operational impact
  4. Working with Development and Project teams to design the best solution for the business and customers.
  5. Completing examination session set up activities by liaising with internal suppliers to ensure this is completed in a timely and correct manner ensuring all documentation is correct and up to date for session requirements
  6. Resolving and contributing to proactive system and application monitoring Services and support
  7. Suggesting ways to best monitor our application and resolving any alerts which are raised.

Key Skills

  • Windows Server 2008 or 2012;
  • SQL 2012, 2014 or 2016 experience;
  • PowerShell scripting.
  • Experience of supporting customer facing business critical applications in a professional environment.

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