IT Administrator - Back-End User Support

Location:
Solihull
Job Type:
Permanent
Industry:
Cloud & Infrastructure
Job reference:
BBBH146433_1635170159
Posted:
over 2 years ago

IT Administrator - Back End User Support - Solihull

Service Desk, Helpdesk Environment. Ticketing Systems, ITIL and/or ISO Frameworks, Microsoft Applications and Microsoft Office, Office 365, Windows 7/10/1, SQL, PowerShell, Active Directory, MS Exchange, SharePoint and highly advantageous will be any knowledge of Laptops, Desktop and Mobile Device Platforms, IT and MDM Administration & Configuration and PowerShell experience.

This UK shipping specialist operate from the dockside to client's business and to the home. Their scale of logistics in the UK alone equates to an impressive 4m units per year urgently require an IT Administrator - Back End User Support to enhance their IT Service Request Team

Working in this Service Desk environment, reporting to and working closely with the ITSR (IT Service Request) Team Leader, this IT Administrator - Back End User Support role will play an integral part providing a co-ordination function for the management of service requests from the business and the provision of IT equipment, Desktop. Laptops and Remote / Mobile Technical kit for End Users.

£25,000pa + Benefits - Located - South Birmingham, Solihull area. Working Hours are 8am till 5pm Monday to Friday

Role Responsibilities:

  • You will provide high quality customer focused internal IT support for colleagues and customers
  • You will be responsible for ensuring all IT Enrolment requests are managed correctly and are co-ordinated, monitored, escalated as required and resolved to the customer's satisfaction, within an ITIL driven environment.
  • You will ensure that the ticket quality is of a very high standard
  • You will demonstrate a high level of time management and professionalism with each and every ticket you work on, documenting your work within the ticket system
  • You will create and maintain good working relationships between our internal support teams, development and business departments and customers
  • You will be able to effectively communicate with staff members of all levels - Great listening skills, high level of empathy and writing skills, as well as being able to articulate technical and non-technical terms for successful understanding
  • You will be responsible for ensuring correct processes are followed as guided by the Knowledge base documentation and direction of your team leader.

Technical Skills and Competencies Required:

  • Knowledge of working to standards/frameworks (ITIL/ISO)
  • Working knowledge of an ITSM tool
  • High level of time management skills
  • Working knowledge of Windows 7/10/11
  • Working knowledge of Microsoft technologies, including Word, Excel and Office 365
  • Great understanding of customer service and proven experience of providing high levels of customer service
  • Clear and concise verbal communication, with technical and non-technical conversations
  • Can articulate technical and non-technical conversations via written media
  • Able to represent the company and the team professionally and responsibly internally and externally
  • Professional attitude and will take pride in own work
  • Self-motivated, with a willingness to help others when assistance may not be available
  • Ability to learn new systems/services/processes within a fast-paced environment
  • Ability to work under pressure
  • An eye for detail and quality

Desirable Technical Skills:

  • CompTIA A+ certification or relevant knowledge
  • Knowledge of IT infrastructure and networking
  • Working knowledge of the IBM iSeries
  • Experience with basic scripting (PowerShell, Command Line)
  • Basic experience using SQL Databases
  • Proficient Active Directory administrator skills
  • Proficient in 365, SharePoint and Exchange Administration
  • Knowledge of ISO9001:2015 framework

CALL EXPERIS IT TODAY FOR MORE INFORMATION!

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