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IP and Wi-Fi Technical Specialist

  • Salary: £25000 - £30000 per annum
  • Job type: Permanent
  • Location: Edinburgh
  • Sector: Infrastructure & Support
  • Date posted: 04/01/2018
  • Job reference: J379476A

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My client are currently looking to add a Technical Account Manager to their team, responsible for delivering solutions and resolving complex issues in relation to bespoke products and solutions.

This is a customer facing role where both technical and soft skills are essential.

What will the role involve?

You will be responsible for keeping the customers' solution functioning and being proactive when it comes to finding trends and faults with the customers ́ products/solutions. This information will be used to resolve complex issues and you will be capable of relaying this to customers to keep them fully abreast of each situation. This will largely be phone based, however conference calls with the wider group and face to face meetings may also be required.

You will work with a senior technical team to escalate any significant issues and will champion each case to ensure full resolution.

What experience do I require?

You will have experience of working in a technical environment, ideally with strong focus on networking and/or Wi-Fi connectivity. You will have hands on technical experience and be able to evidence your capabilities in managing tickets to resolution.

Any knowledge of Linux and ITIL is highly beneficial.

What's in it for me?

The company are growing at a steady pace and have recently moved into a new office to accommodate growth plans for the next few years. This will lead to further opportunities within the business.

There is a competitive salary on offer and a generous benefits package to match.

How do I apply?

Please apply directly or contact Ben Whiting of Experis on 0131 558 4800.

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