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Infrastructure Project Manager (Cloud Contact Centre)

  • Salary: £45000 - £50000 per annum + benefits
  • Job type: Permanent
  • Location:
  • Sector: Project Management
  • Date posted: 26/03/2018
  • Job reference: J383943A

Infrastructure Project Manager (Cloud Contact Centre)

We are actively looking to secure a Project Manager to join Experis as one of our expert consultants, delivering services to our clients.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

The Role:

This is a key role supporting the delivery of complex infrastructure projects.

As Project Manager within the project team, you will report to the Programme manager delivering complex projects; translating client's business requirements into an integrated portfolio of projects, underpinned by thorough cost benefit analysis and tracking to ensure that the change projects meet their objectives and deliver the planned business benefits within budget.

The Project Manager will lead and motivate a virtual (cross-functional) team to professionally plan and manage the delivery of projects, including performance tracking and monitoring. Where progress deviates from plan will lead on the identification and implementation of corrective action.

Key Responsibilities:

  • To lead on key projects and drive supplier project managers for all projects to deliver continued service improvement from inception to in life service.
  • Will be required to manage bespoke Cloud Contact Centre projects of a complex nature involving both internal/ external suppliers on behalf of the Contract team
  • Infrastructure project management covering telecoms / servers / cloud based services.
  • Knowledgeable in key contact centre technologies - ICM / IVR / Call recording using NICE products.
  • Knowledgeable in Cisco 11.5 enterprise contact centre environment.
  • Knowledgeable in working within a 24x7 High Availability Data Centre environment.
  • Ability to lead, influence and guide PM's / Technical Teams in a matrix organisation.
  • Working with the client and programme manager to translate customer requirement into define and measurable project deliverables
  • Working with the Project Managers within Change Delivery to prioritise, track project progress and manage related issues and risks, maintaining visibility of wider operational issues that could impact project delivery and manage these issues and associated risks effectively.
  • Monitor and measure project performance and benefits delivered against plan and identify opportunities for further exploitation and shortfalls requiring corrective action.
  • Propose and seeking changes to projects at board level, working with client Programme Boards, IT or comms managers where to do so would improve the benefit to the business or where changes in business strategy require project realignment.
  • To work with programme manager and senior colleagues across the contract to ensure the reporting of project progress is done using both excel and MS Projects as required.

Key Skills:

  • Excellent ability to influence decision makers up to and including Managing Directors and operational teams.
  • Excellent understanding and use of MS PROJECT, techniques and behaviours.
  • Demonstrable leadership and direction of peer, virtual teams, People and programme leadership skills
  • Able to work OOH and Weekends when required to support project deliverables.

Desirable Skills:

  • Proven track record in Programme, project management and service delivery.
  • Experience within the Cloud Contact Centre space.
  • Able to you advance features of excel / powerpoint and word to control, present and manage communication with customer.
  • Able to lead face to face meeting as well as organise and chair webex conference calls to keep stakeholders informed.
  • Extensive experience gained at a senior level in a commercial environment with a proven track record of highly successful customer and operational engagement across business boundaries.
  • Bottom line orientation, entrepreneurial skills, with strategic capability.

Interested candidates should submit their CV in the first instance. For more information, please contact Gemma Grayson via

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