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Infrastructure Engineer

  • Salary: £40000 - £50000 per annum
  • Job type: Permanent
  • Location: Oxford, Oxfordshire
  • Sector: Infrastructure & Support
  • Date posted: 08/08/2018
  • Job reference: J391495A

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Main Duties:

  • Responsibility for our hosted service & application infrastructure, supporting our client and internal facing hosted systems across multiple geographies.
  • Performing IT operations and maintenance in accordance to approved procedures and standards, including security auditing and patching.
  • Supporting the implementation of programs and procedures that ensure the safety of our data/information and safety in the Information Technology operations.
  • Executing and supporting local installations of our products, AWARD and ADVANCE
  • Identifying operational IT problems and seeking resolutions without impacting the end users
  • Keeping abreast of developments in industry regarding IT operations and maintenance
  • Work alongside the development and support teams to become an expert in the use and support of the AWARD and ADVANCE products, working towards becoming the ultimate point of technical escalation.
  • Internal Helpdesk support
  • External Helpdesk support cover (equivalent to 2nd/3rd line support)
  • Flexibility to perform other duties, as and when required, to ensure the smooth running of the organisation and to meet the needs of the business

Essential Professional Skills & Abilities:

  • Experience of running and maintaining MS Windows® environments.
  • Experience of hosted services, remote operation and supporting web hosted SAAS
  • Working knowledge of SQL, Apache, scripting & remote monitoring tools
  • Ability to identify, diagnose and rectify IT issues
  • Ability to research and implement relevant technical solutions
  • Ability to multi-task, prioritise, learn and teach within a team of mixed skill levels.
  • Existing or eligibility for SC clearance
  • Ability to travel

Desirable abilities

  • Knowledge of ISO 27001, Cyber Essentials and Cyber Essential Plus standards
  • Microsoft Office 365 deployment/administration
  • OKTA
  • Nessus
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