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Incident - Service - Customer Service - Telecoms - Networks

  • Salary: £200 - £250 per day
  • Job type: Contract
  • Location: Feltham, Middlesex
  • Sector: IT
  • Date posted: 09/04/2018
  • Job reference: J384462A

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Service Delivery - Incident Management - Customer Service - Relationship Manager - Telecoms and Financial Services Knowledge

* Feltham / City of London / Home - 6 months *

My client a leading technology provider is seeking a Service Delivery / Incident Manager with previous experience of working within demanding, customer facing roles with external clients to

  • Support the delivery of a High Touch Customer Service programme
  • Successfully follow-up and close critical problems
  • Regularly interact with the customer and internal teams in a coordinated fashion to ensure problem resolution
  • Report on standard deliverables as defined by the customer contract
  • Co-ordinate root cause analysis upon customers request

The successful candidate will have

  • Service Delivery expertise
  • Excellent Stakeholder and Relationship Management skills
  • Incident Management knowledge
  • The ability to support large, demanding clients
  • ITIL v3 Foundation accreditation
  • Have a basic understanding of networks (i.e. different between a switch and router, L2/L3), switches and routers
  • 1st rate Customer Service skills

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