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Incident Communications and Coordination Engineer

  • Salary: Negotiable
  • Job type: Permanent
  • Location: Reading, Berkshire
  • Sector: Infrastructure & Support
  • Date posted: 12/09/2018
  • Job reference: BBBH87342

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An Incident Communications and Coordination Engineer is required to work for one of the market leading IT brands based in Reading. You work as part of a collaborative team that serve as an incident management and communications support operation for both external and internal users. You will be required to support a variety of Microsoft technology offerings that form the Office 365 offering including SharePoint, Exchange and Lync.

You will form part of a global 24x7 operation and will be required to coordinate and effectively communicate on high severity incidents in the Office 365 space. Working with multiple teams you will need to deliver timely and accurate communications to internal stakeholders and to external users.

Your responsibilities will include but not be limited to:
* Troubleshoot escalated issues for Exchange, SharePoint, Lync and other service problems
* Drive calls during service outage situations for our customers
* Develop communication plans with partners to minimise impact during system maintenance
* Display excellent analytical and organisation skills.
* Provide full measurement, analysis, and reporting of all key indicators.
* Execute disaster recovery procedures when and if necessary
* Deliver communications to strict SLAs
* Work closely with remote support
* Communicate effectively throughout internal IT groups (verbally and written as appropriate)

Interested candidates will need to be able to meet the following requirements:
* Experience in technical or creative English writing.
* Experience in larger scale network operations centre, 24x7 production environment
* Excellent problem resolution, judgement, and decision making skills
* Strong written and oral communication skills
* Strong analytic and organisational skills
* Strong troubleshooting skills
* Experience in systems work, monitoring and helpdesk support is preferred

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