Incident & Problem Manager

  • Location

    Southend-On-Sea, Essex, S. E. England, England

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £510 - £560 per day

  • Contact:

    Thomas Hunt

  • Contact email:

    Thomas.Hunt@experis.co.uk

  • Job ref:

    BBBH110452_1568376753

  • Published:

    2 months ago

  • Duration:

    3 Months

  • Expiry date:

    2019-09-17

  • Start date:

    ASAP


Job Title: Incident & Problem Manager
Start Date: ASAP
Location: Southend
Duration: 3 months


Would you like to join a global leader in consulting, technology services and digital transformation?
Our client are at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.

You will be based on site working with one of the UK's most digital organisations and leading the technology revolution across the public sector. With over 50 million customers at the heart of everything they do the scope and impact of your work is limitless. As a team, they're not afraid to try new technologies and new ways of working.

Role Description

The Problem Management Team proactively prevent the reoccurrence of incidents, Problems and Known Errors through detailed Trend Analysis and Post Mortems, The team actively look at incidents and is broken down into three key components, Problem Control, Error Control and Trend
Analysis.

Task Description

  • Ensure that all relevant parties are kept informed of number and status of
  • problems
  • Ensure that all Problem reports are kept up to date and issues escalated as
  • required
  • Chair regular problem forums to be held with the client and internal teams with issued discussed, impact understood and resolutions scheduled or mitigations considered



Technical Skills

  • ClearQuest
  • EARS



Mandatory Business Skill

  • Strong understanding of business drivers & the ability to help develop potential mitigations acceptable to the business where the defect cannot be fixed
  • Good written and oral communication
  • An analysis background such as Requirements or Test would be an advantage