Helpdesk Support Engineer - Bellshill - 4 MonthsRole: An IT support outsourcing company needs someone to provide 2nd/3rd line helpdesk support for school sites. You will be assisting with school infrastructure issues from Bellshill help-desk site, assisting remotely and providing quality customer service, balancing many jobs from different schools.Responsibilities: - Management of single and multi-server networks at various school sites UK wide, responding to incident logged by customers via phone, email or online. - Resolution and management of issues for network/equipment failure including hardware and software defined by SLA's. - Update and note accurately all systems and elements used to carry out work activities in a timely fashion. - Manage day-to-day tasks, responsibilities and time ensuring SLA's are achieved. - Maintain professional working relationships with colleagues and customers at all times.Skills: - Providing 2nd/3rd line support for: MS Server 2008/2012 - Windows 7/8/10 - Office 365 - Google ecosystem - Active Directory - Group Policies - DNS/DHCP/WINS - Providing 1st line support for: Network Infrastructure - VMware - Citrix - Apple - Google archiving solutions. - Excellent: Multitasking - Problem Solving - planning - prioritising - Excellent: communication - customer handling - personal skills via phone, in person and other methods. - Adaptable to change and flexible to work levels.