Helpdesk Support Engineer

  • Location

    Bellshill, North Lanarkshire

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Chris Green

  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Duration:

    4 months

  • Expiry date:


  • Start date:


  • Client:


Helpdesk Support Engineer - Bellshill - 4 Months

An IT support outsourcing company needs someone to provide 2nd/3rd line helpdesk support for school sites. You will be assisting with school infrastructure issues from Bellshill help-desk site, assisting remotely and providing quality customer service, balancing many jobs from different schools.

- Management of single and multi-server networks at various school sites UK wide, responding to incident logged by customers via phone, email or online.
- Resolution and management of issues for network/equipment failure including hardware and software defined by SLA's.
- Update and note accurately all systems and elements used to carry out work activities in a timely fashion.
- Manage day-to-day tasks, responsibilities and time ensuring SLA's are achieved.
- Maintain professional working relationships with colleagues and customers at all times.

- Providing 2nd/3rd line support for:
MS Server 2008/2012 - Windows 7/8/10 - Office 365 - Google ecosystem - Active Directory - Group Policies - DNS/DHCP/WINS
- Providing 1st line support for:
Network Infrastructure - VMware - Citrix - Apple - Google archiving solutions.
- Excellent: Multitasking - Problem Solving - planning - prioritising
- Excellent: communication - customer handling - personal skills via phone, in person and other methods.
- Adaptable to change and flexible to work levels.