Job Title: Helpdesk ManagerLocation-London Duration-6-Months Key responsibilities Accountable for all aspects of digital/technology live service support and improvement for the end-to-end service (enabled by the product) delivered to the customer.Manage and control the digital and technology assets, resources, subscriptions and calendar of activities (primarily Microsoft updates) needed to keep the end-to-end service operating efficiently and effectively.Coordination of the multiple providers and suppliers involved in delivering the end-to-end service, both internal and external.Ensuring that operational methods, procedures, documentation, facilities and tools are established, reviewed and improved continuously.Identify and make improvements to the live operational service. Be proactive in making suggestions for improvements, providing options and recommendations.Ensure that 2nd line eJudiciary support staff are effectively managed and understand their role.them in the development and operation of the service.Manage other service resolution for other products used by the judicial and RCJG as and when required. The successful candidate should be able to demonstrate Knowledge and experience of administering MS365 (at 2nd line level).Experience of managing an IT Service Desk.Advanced knowledge of MS Outlook, Word, Excel and Powerpoint (as described by most external courses);Knowledge of the different operating systems/devices highly desirable, however Windows 8.1, Windows 10 and iOS is essential.Experience of dealing with senior stakeholders. This role will involve dealing with the senior judiciary as well as members of the department;Experience of dealing with incident, problem and change management processes. Security Clearance: The successful candidate will hold active SC clearance or be eligible and willing to undergo the relevant checks.