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Head of Global Services

  • Salary: Negotiable
  • Job type: Permanent
  • Location: Edinburgh
  • Sector: Functional Management
  • Date posted: 07/08/2018
  • Job reference: J391408A

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My Edinburgh based client are currently recruiting for an experience Global Services Professional to lead their global function for the implementation and delivery of a number of large scale client facing projects. this is an excellent opportunity to manage a variety of on site and locally based teams developing a consultative approach on client services from a delivery and also maintenance capacity.

Responsibilities for this role will include:

  • Leading the client facing team who work to implement the product on client site
  • Manage operations for the Global Services team including resource alignment and allocation
  • Develop and roll out best practice within the Professional Services team
  • Working with clients to establish global SLA's for delivery
  • Working with internal stakeholders to create a professional services approach to client delivery
  • Creating a client facing strategy to ensure concise delivery of global services
  • Working with internal teams to establish targets for delivery and support of client products

Key experience for this role will include:

  • Experience of working in a global services role for a large business with an enterprise solution
  • Experience of establishing delivery SLAs with large scale clients
  • Experience of developing operational strategies for global client delivery
  • Strong experience of stakeholder management
  • Experience of delivering an enterprise scale solution to local and global clients
  • Experience managing cost and resource within a Global services division

In return my client are offering a competitive salary and benefits package along with the chance to be part of a growing business with exciting opportunities for change and development.

For more information please apply directly or call Julia Morgan on 0131 558 4800.