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Group Service Delivery Manager

  • Salary: £35000 - £55000 per annum + company benefits
  • Job type: Permanent
  • Location: Bristol
  • Sector: IT
  • Date posted: 15/09/2017
  • Job reference: J374152A

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An exiting opportunity for a Group Service Delivery Manager has been created for one of the leading IT solutions providers in the South West to join their group operations team.

The Group Service Delivery Manager will be tasked with leading the group provisioning function to ensure successful delivery of services across group programmes. Key activities will include supplier management, performance management ensuring KPI's and SLA's are met, as well as delivering clear and appropriate communication across the group. You will be responsible for managing 2 direct reports with a wider team of 15 or so and part of this management aspect of the role will be to improve processes and bring group activities in line with one another.

Key skills and experience required;

  • Proven ability to lead a team - ability to motivate teams and drive positive change
  • Excellent supplier/vendor/3rd party management - risk management and driving down costs
  • Technical Service delivery focus to external customers - with real passion and drive to continuously improve services delivered
  • Able to demonstrate an organised and structure approach - good project management skills
  • Excellent communication skills at all levels
  • Solid understanding of provisioning - ideally from an ISP/MSP background
  • A good IT background would be highly advantageous

This is a fantastic opportunity for an experienced and dynamic Service Delivery Manager to work in a vibrant environment with real scope to have accountability to shape and mould the current function.

If you have the skills and experience required, please send a tailoredCV for immediate consideration.

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