Graduate - First Line Support Engineer

  • Location

    Southampton, Hampshire

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Experis UK

  • Contact email:

  • Job ref:


  • Published:

    about 2 months ago

  • Duration:

    4 Months

  • Expiry date:


  • Start date:


  • Client:


Graduate - First Line Support Engineer

Base location: Southampton, Hampshire

Duration: 4 Months

Our Client is Europe's leading entertainment company and serves over 22 million customers across five countries. They are home to award-winning teams for everything from Customer Service to Marketing, from Technology to Finance, meaning there's plenty of opportunity for you, no matter what your career goals.

Role Purpose

Our Client is looking for a Graduate to work within their Platform Control Team, to provide IT / First Line Support for their platform 24 hours a day, 7 days a week. The team is responsible for monitoring and control of the broadcast distribution platforms, to ensure effective operation of the diverse range of systems and timely detection and resolution of faults, in order to achieve the highest possible service availability for their customers.


  • Deliver incident support to the Duty Platform Controller team through the detection and logging of faults and email management
  • Ensure the premium broadcast content is delivered without fault through the accurate completion of proactive and reactive service and system checks
  • Assist the Duty Platform Controller team with volume broadcast incidents through their effective triage, prioritisation, logging and problem management
  • Assist the Duty Platform Controller team with operational readiness activities during trials and early life support
  • Using available monitoring tools and fault notifications to diagnose impact and incident priority
  • Accurately complete all checks (proactive or reactive) and maintain accurate records of incidents
  • Follow escalation procedures to effectively prioritise and manage incidents in a timely manner
  • Understand how Incidents relate to Problems and assist in identifying trends impacting stability
  • Contribute to the first line support of Launches, Premier's and Special Events
  • Support/Chair daily review calls with stakeholders
  • Contribute to comprehensive handovers between shifts.

Essential Skills:

  • A level Education or equivalent
  • Solid IT skills
  • Works effectively as part of a team to resolve incidents
  • Attention to Detail / Methodical
  • Excellent communication
  • Sound judgement

Desirable Skills:

  • Technical Higher Education Award
  • ITIL Foundation
  • Experience of Broadcast (DTH & OTT Apps) Platforms systems and workflows
  • First Line Technical/Operational Support Role
  • Experience of Platform systems and workflows
  • Working knowledge of Databases, Microsoft, Unix or Linux
  • Understanding of Networks

If you have the above skills please submit your CV in the first instance.