First Line Support (Telecoms)

  • Location

    Hatfield, Hertfordshire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Matthew Baccino

  • Contact email:

    Matthew.Baccino@experis.co.uk

  • Job ref:

    BBBH97285_1549643627

  • Published:

    6 months ago

  • Duration:

    Permanent

  • Expiry date:

    2019-03-10

1st Line Support (Telecoms)

Would you like the opportunity to be a part of a joint venture with BT? The client is leading the market in fixed mobile convergence and is looking to double in size, moving from a start-up into an SME.

Starting salary: up to £24,000

Location: Hatfield

FT/PT: Full time

Positions: 4

Overview: Responding to the first customer contact into the client Customer Services Team. As a 1st Line Customer Specialist, you will have responsibility for all channels of contact by the customer either by phone, email or self-service portal. The role is to be the face of the client which has a big influence on the customer advocacy in-life.

Skills: Must have demonstrable skills in mobile networks, mobile devices and broadband. Proven track record of understanding diagnostics and experience of working with switches/PBX and their associated configurations and ensure that complexities are understood to less technical customers. Soft skills such as composing e-mails, using Microsoft packages etc. Desirable to have demonstrable exposure in 1st line customer service environment

Experience:

  • Good understanding of Telecoms
  • Exceptional Customer service skills, with strong stakeholder management.
  • Good understanding and working knowledge of mobile technologies.
  • Proven competency of IT literacy (Microsoft office).
  • Great attention to detail and accuracy ensuring "right first time".
  • Excellent communication skills both oral and written.

Interested? Apply before the 22nd February for immediate consideration