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First Line Support Engineer - Legal - London - £25k - £28k

  • Salary: £25000 - £28000 per annum + Benefits
  • Job type: Permanent
  • Location: London
  • Sector: Project Management
  • Date posted: 25/04/2017
  • Job reference: J365283A

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First Line Support Engineer - Legal - London - Permanent - £25,000-£28,000

A First Line Support Engineer is required to join a multinational company on a permanent basis; this role will be located in Central London.

Additional Languages would be advantageous for this role.


You will provide customer support on how to use the product, trouble shoot issues and create automated legal content. This will require you to develop a high degree of familiarity with the tool and be able to effectively communicate between the technical and non-technical to ensure the client's questions and issues are quickly and professionally resolved. This goes far beyond traditional first line support and you will develop close relationships with the clients and be expected to convey the professionalism and competence of a consultant.

Mandatory Skills and Experience:

  • Good understanding of modern office technologies, especially Microsoft Word
  • Excellent verbal and written communication skills
  • The ability to handle many assignments in a fast paced organisation.
  • Service and business orientation.
  • Working at a very detailed level on standalone projects and in reporting to clients
  • Capable of learning, understanding, and communicating higher level technical information Maintain a positive service attitude with the ability to understand and empathise with customer concerns.
  • Apply individual discretion to ensure outcomes of customer satisfaction and the business's success.

Desirable Skills and Experience:

  • Experience with Document Assembly solutions
  • Experience working in a legal department or a law firm in the records area.
  • Other European languages not essential but a benefit
  • Ability to work with virtual teams to successfully deliver projects or resolutions to escalations
  • Understanding of project management principles
  • Good knowledge of internal systems, processes and technical policies.
  • Logical thinker/problem solver who is self-motivated and a strong contributor within a team
  • Fully competent in troubleshooting Microsoft Office application integration technology

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