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Field Service Engineer

  • Salary: Negotiable
  • Job type: Contract
  • Location: Aberdeen
  • Sector: Other
  • Date posted: 25/07/2018
  • Job reference: J390166A

Field Service Engineer

Aberdeen

3 month contract

Role Overview:

Senior Systems Service Engineer responsible for installing, maintaining and configuring Honeywell and third party Distributed Control / SCADA Systems in the energy, chemical, pulp, paper, printing and manufacturing markets. Expected to work to the highest safety and quality standards, with minimum supervision.

Responsibilities:

* Represents Honeywell in all customer interactions in a manner that is consistent with Honeywell values.
* Observe and operate both Honeywell and customer safe systems of work, complying with all legislation.
* Actively participates in installation / configuration / implementation & commissioning of Honeywell's product range including Industrial control & safety systems, 3rd party DCS Systems or SCADA products to meet customer specifications and able to independently implement significant modification to these systems.
* Maintain the customer equipment to the required standard.
* Understands project life cycle from requirements to delivery. Has a basic level of project management skills and is able to develop project documentation.
* Implements smaller system upgrades or modifications that have the potential to significantly impact the customer's process. Implements online system changes to live plant without compromising process safety and operation.
* Understand customer needs and able to resolve issues through technical knowledge, knowledge of the customer's site and contacts and use of the Honeywell support network.
* Use open two-way communication style both internally and externally with Honeywell customers.
* Develops relationships beyond the normal contacts and is able to advise other Honeywell staff who the key contacts are, decision makers, recommenders, ratifiers. Is viewed as a focal point for support by the customer organisation.
* Proactively seeks to establish opportunities for the development of product applications to enhance the customer process.
* Understands the cost structure of service agreements and makes appropriate cost effective decisions. Awareness of the implication of those decisions on the P&L.
* Awareness of the commercial issues relating to projects, is able to estimate, design and produce well structured solutions from customer specifications.
* Diagnosis and rectification / management of issues in complex application software.
* Utilises and contributes to the development of QMS documentation.
* Ensure timely communication to provide effective turn around on customer feedback and billings.
* Provides technical information to the sales team on major works and supports them in the development of estimates and proposals.
* Provide out of hours cover as part of an on-call rota.

Requirements:

As a minimum, HNC/HND in industrial measurement and control or equivalent qualification with at least four year of relevant industrial experience.
Have a thorough knowledge of one or more Honeywell product family.
Excellent interpersonal skills
Excellent customer handling skills
Strong ability to multi-task and prioritise work
Self motivated and able to work with limited supervision

Must have knowledge of Honeywell EPKS, C300 and C200.
This role is primarily based in the Aberdeen office, with potential to go offshore. However the time spent offshore will be very minimal.
Full driving licence required.

All successful candidates will have to undergo drug screening before they start, and provide a negative result.

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