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FastTrack Education Engineer Lead

  • Salary: £400 - £450 per annum
  • Job type: Contract
  • Location: Reading, Berkshire
  • Sector: IT
  • Date posted: 08/11/2018
  • Job reference: BBBH92343


The FastTrack Office 365 team is looking for an Education Engineer Lead, who champions the FastTrack onboarding process, assists customers and partners' in deploying onboarding plans and leads education customers who purchased Microsoft 365 or other cloud services through the onboarding technical process.
Location: Remote Working
Duration: until June 2019
Rate: £ 450.00 per day

The FastTrack Education Engineer Lead primary responsibilities consist of:

  • Champion the FastTrack onboarding process, consistently engaging with customers, partners and field personnel to ensure the onboarding experience is focused on standard, outcome-oriented activities.
  • Assist customers and partners' in deploying onboarding plans that fully leverage the Microsoft 365 service features including the FastTrack benefit of the service.
  • Develop, foster and maintain effective customer relationships maintaining customer satisfaction ("CSAT")
  • Assist in the execution and management of a set of M365 customers through the onboarding process, and assist customers in resolving blocking technical issues
  • Assist eligible FastTrack customers with configuration of onboarding tools, processes and technology
  • Responsible for clearly defining necessary deployment requirements to transition customers to Microsoft 365 and maintain satisfaction.


Specific responsibilities will include:

  • Lead education customers who purchased Microsoft 365 or other cloud services (e.g., Intune, Azure Active Directory Premium (AADP), etc.) through the onboarding technical process.
  • Plan, manage and execute a complete end to end onboarding experience for Microsoft 365 customers
  • Maintain strong working knowledge of the service, take ownership for service improvement
  • Manage customer and partner onboarding programs within expected timeframes while continuously driving effectiveness and thus reducing costs.



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