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Fast Track Education Engineer

  • Salary: Up to £450 per day
  • Job type: Contract
  • Location: Reading, Berkshire
  • Sector: IT
  • Date posted: 08/11/2018
  • Job reference: BBBH92347

Role: Fast Track Education Engineer

Duration: 6 Months

Location: Remote (Some travel to our Reading office)

Looking for a Fast Track Education Engineer to join our team!

The FastTrack Education Engineer (FEE) primary responsibilities consist of:

  • Champion the FastTrack onboarding process, consistently engaging with customers, partners and field personnel to ensure the onboarding experience is focused on standard, outcome-oriented activities.
  • Assist customers and partners' in deploying onboarding plans that fully leverage the Microsoft 365 service features including the FastTrack benefit of the service.
  • Develop, foster and maintain effective customer relationships maintaining customer satisfaction ("CSAT")
  • Assist in the execution and management of a set of M365 customers through the onboarding process, and assist customers in resolving blocking technical issues
  • Assist eligible FastTrack customers with configuration of onboarding tools, processes and technology
  • Responsible for clearly defining necessary deployment requirements to transition customers to Microsoft 365 and maintain satisfaction.

Specific responsibilities will include:

  • Lead education fpr customers who purchased Microsoft 365 or other cloud services (e.g. Intune, Azure Active Directory Premium (AADP), etc.) through the onboarding technical process.
  • Plan, manage and execute a complete end to end onboarding experience for Microsoft 365 customers
  • Maintain strong working knowledge of the service, take ownership for service improvement
  • Manage customer and partner onboarding programs within expected time-frames while continuously driving effectiveness and thus reducing costs.

Interested candidates should submit their CV in the first instance or call Sam Caine on 0161 924 1357

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