Accessibility Links

Fast Track Education Engineer

  • Salary: Up to £450 per day
  • Job type: Contract
  • Location: Reading, Berkshire
  • Sector: IT
  • Date posted: 08/11/2018
  • Job reference: BBBH92347

Role: Fast Track Education Engineer

Duration: 6 Months

Location: Remote (Some travel to our Reading office)

Looking for a Fast Track Education Engineer to join our team!

The FastTrack Education Engineer (FEE) primary responsibilities consist of:

  • Champion the FastTrack onboarding process, consistently engaging with customers, partners and field personnel to ensure the onboarding experience is focused on standard, outcome-oriented activities.
  • Assist customers and partners' in deploying onboarding plans that fully leverage the Microsoft 365 service features including the FastTrack benefit of the service.
  • Develop, foster and maintain effective customer relationships maintaining customer satisfaction ("CSAT")
  • Assist in the execution and management of a set of M365 customers through the onboarding process, and assist customers in resolving blocking technical issues
  • Assist eligible FastTrack customers with configuration of onboarding tools, processes and technology
  • Responsible for clearly defining necessary deployment requirements to transition customers to Microsoft 365 and maintain satisfaction.



Specific responsibilities will include:

  • Lead education fpr customers who purchased Microsoft 365 or other cloud services (e.g. Intune, Azure Active Directory Premium (AADP), etc.) through the onboarding technical process.
  • Plan, manage and execute a complete end to end onboarding experience for Microsoft 365 customers
  • Maintain strong working knowledge of the service, take ownership for service improvement
  • Manage customer and partner onboarding programs within expected time-frames while continuously driving effectiveness and thus reducing costs.

Interested candidates should submit their CV in the first instance or call Sam Caine on 0161 924 1357

Similar jobs
View more similar jobs