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Facilities Operations Manager (Hard and Soft Services)

  • Salary: £45000 - £68000 per annum + Benefits
  • Job type: Permanent
  • Location: Malvern, Worcestershire
  • Sector: Engineering
  • Date posted: 21/11/2016
  • Job reference: J356199A

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Facilities Operations Manager (Hard and Soft Services) - To coordinate and manage the delivery of site property operations (Hard and Soft FM) in accordance with all legal and regulatory frameworks, to enable users to continue to occupy and undertake business as usual in a safe and efficient manner


1. Define the site strategy and ensure compliance against this
2. Understand the technical requirements of the site including tenants and ensure compliance
3. Use of technical and construction knowledge to challenge and define site deliverables
4. Delivery of on-site contractual demands within company and external tenanted areas
5. To deliver the site(s) budget through prioritising work, reconciling conflicting demands, reviewing and revising timing of work to agreed deadlines
6. To deliver a proactive, trained and engaged team. Minimise reliance on subcontractor framework and look for in sourcing possibilities at all junctions
7. Foreseeing and avoiding any potential impacts that FM activities may have on the delivery of company business, capability or site tenants
8. Ensure effective management with key stakeholder sand inter departments such as HSE, tenants, operational functions and MoD where applicable
9. Ensuring effective facilitation and co-ordination of third party contractors on sites
10. Advising on management and supervision of maintenance of buildings

Key Skills

* Sound knowledge of health & safety and environmental legislation. Ensuring team are appropriately skilled and trained for their roles and that related Risk assessments, toolbox talks etc. are communicated delivered and verified
* Knowledge gained through relevant training, with extensive experience of delivering FM Service
* Knowledge of all relevant UK Regulatory Bodies, Local Authorities and associated legislation
* Strong technical and compliance knowledge for QHSE and statutory requirements across portfolio (ideally trained or working towards NEBOSH level qualification, experience can also be taken into account)
* Experience in large cost centre / budget responsibility , with a track record of solid delivery and sound business decisions
* Experience in Procurement and delivery to contractual obligations (T&C's)
* Sound experience with dealing in subcontractor services (scope, cost and delivery). Ensuring delivery of VFM and QHSE standards
* Strong stakeholder management. Ability to develop productive working relationships with a wide range of people across all levels. Ability to work across multi departments and engage / influence as required. Have sound and strong interpersonal skills to deal with team and a very diverse customer base
* Track record in managing teams and dealing with conflict / poor performance
* Membership of a relevant FM Professional Body e.g. British Institute of Facilities Management (BIFM)


  • Pension Scheme
  • Health Cash Plan/ Screening
  • Dental Care
  • Share Incentive Plan

The successful candidate will be required to undergo UK MOD Security Clearance