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End User Services Manager

  • Salary: £52000 - £70000 per annum + pension, bonus etc
  • Job type: Permanent
  • Location: Croydon, Surrey
  • Sector: Infrastructure & Support
  • Date posted: 16/08/2017
  • Job reference: J354677A

End User Services Manager

Croydon - (£52,000 - £70,000 + flexible working, benefits, excellent pension etc)

We have an exciting opportunity for an End User Services Manager to work for one of our major clients based in Croydon. They are a leading organization who are primarily responsible for keeping our country's borders and people safe. As a result of growth and the need to increase their End User Services (EUS) capability they are seeking an experienced candidate to fill this role.

Responsibilities:

  • Lead and manage the End User Services team and its workload across the EUS portfolio
  • Through the third party supplier, coordinate the delivery and support of the entire suite of End User technologies to the clients end users, including via Tech Bars and remote support
  • Line manage Systems Support and Integrations analysts, Identity and Access Management analysts and Supplier Management staff, to effectively utilise team resources to ensure End User services and projects meet the required service levels
  • Provide a point of escalation to resolve business and service provider relationship and service delivery issues.
  • Monitor and manage Support Provider contracts and performance together with colleagues from Service Operations and Management
  • Act as an escalation point for service related matters, negotiating and managing conflict as necessary with suppliers, stakeholders and customers etc

Essential Criteria

  • Background managing medium to large suppliers
  • Strong proven ability of increasing in house capabilities and reducing reliance on outsourced service providers
  • Experience managing End User Services teams
  • Proven experience of managing large scale systems integration
  • Management experience of medium to large teams
  • Strong service management experience and the ability to manage supplier contracts

If you have the relevant skills and experience and would like to apply please do so by following the link provided or contact Jonny Mills at Experis for further details.

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