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End User Services Engineer

  • Salary: £37773 - £41970 per annum
  • Job type: Permanent
  • Location: Dublin
  • Sector: Other
  • Date posted: 08/08/2018
  • Job reference: BBBH15290

Position: End User Services Engineer
Location: Dublin
Salary: €45,000 - €50,000 per annum + Excellent Benefits
Contract Type: Permanent
Start Date: Up to 1 Months Notice Period Accommodated

END USER SERVICES ENGINEER

Our client a world leading Technology and Devices Organisations based in Dublin is seeking an experienced IT End User Services Engineer to join their Global End-User Services team.

The successful candidate will play a key role in the identification, delivery and support of core client services to our client's global employees.

End User Services Engineer Key Responsibilities:

  • Is focused on maintaining a high-quality User Experience
  • Supports End User client services with a strong focus on M365 solutions
  • Understands end-point security solutions and tools to monitor and secure our clients IP
  • Has a broad understanding of Information Security, Business Applications, Enterprise Systems and Servers, Security Operations, and Global Networks.
  • Coordinates with other IT units on remediation of end-user / end-point issues impacting on User Experience
  • Translates and aligns customer needs to SMART IT Goals.
  • Stays abreast of the latest on-premise, cloud, and hybrid productivity solutions for end-users, ranging from small to mid/large enterprise solutions. Has attended conferences, peer connect events, etc. to learn "what's around the bend" and to present back to management relevant content
  • Creates and maintains a strong communication process to keep customer relationships and expectations healthy and positive.

End User Services Engineer Requirements:

  • Microsoft 365 (M365) servicing models and deployment. Specifically, experienced in all branches of Windows 10 Enterprise and Office ProPlus servicing models and deployment.
  • Strong understanding of Microsoft eco-system surrounding the above (e.g. Microsoft OMS EMS, SCCM, etc.)
  • Client / End-point optimization, automation; drives for standardization
  • Endpoint management experience (Microsoft SCCM/Intune/EMS, LANDesk, Kace, etc.)
  • Experience in client security solutions (McAfee, Defender, etc.)
  • Understanding of Mobile Device Management solutions and policies, as well as issues surrounding these services
  • Communication, both broad and focused technical conversations
  • Customer Service Management, Strong Relationship building skills, Build Rapport
  • Experience with ServiceNow or equivalent Service Portal solution, including scripting, would be desirable but not essential

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