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EMEAR Service Compliance Vendor & Programme Manager (ACFE)

  • Salary: Negotiable
  • Job type: Contract
  • Location: Feltham, Middlesex
  • Sector: Quality & Compliance
  • Date posted: 11/10/2017
  • Job reference: J375514A

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EMEAR Service Compliance Vendor & Programme Manager (ACFE) - 7 months - Feltham

EMEAR Service Compliance Vendor & Programme Manager (ACFE) required to join a multinational technology company on a 7 month contract based in Feltham.

Experience and Qualifications

  • ACFE credentials or pursuit of ACFE credentials
  • BA/BS or advanced degree
  • Experience managing vendors / consultancy relationships
  • 2+ years' experience in fraud investigations, particularly in the field of services or IT products or insurance, with proven track record
  • Compliance or legal experience within a Service Operations, Channels or Service Sales environment
  • Proven experience handling controversial situations and sensitive negotiations
  • Must have experience leading complex, cross-functional programs in global multi-matrix environment
  • Strong Collaboration and partnering skills

The Role / Responsibilities:

  • Execute a Service Compliance program across the EMEAR region to increase service coverage and decrease service costs all the while driving for a more compliant Partner and Customer ecosystem.
  • Develop and maintain key partnerships with EMEAR local and corporate stakeholders, including but not limited to regional Service Sales, Service Partners, Finance and Legal, One Services, and peer groups.
  • Own and lead key relationships with Sales, Operations, One services, Legal and Brand Protection teams to align our strategy within their business
  • Develop and Execute a programmatic approach to compliance reviews reducing non-compliance and improving service coverage
  • Determine with peers selection of accounts and ensuring data is in place to support the engagement
  • Manage the local resources relationships with our chosen vendor, to run compliance reviews across the EMEAR Partner landscape
  • Be responsible to ensure on time and on quality delivery of compliance reviews from the incumbent vendor
  • Manage, Review, measure the effectiveness including ROI of the vendor conducted service reviews and where applicable adjust processes, procedure, support model to meet in theatre requirements / key performance metrics
  • Be part of the overall compliance review process supporting the vendor and partner ( kick off , support and close out)
  • Lead the opening meeting with the Partner ensuring their understanding of the compliance review
  • Ensure tracking and on time billing for services rendered
  • Hold regular meetings with the vendor to ensure accountability and support during the review as required including handling Partner or Internal escalations
  • Based on the review findings, drive closure of review including negotiations with Partners resulting in restitution and or remediation
  • Drive remediation plans, including monitoring and tracking performance with partners as required
  • Enforce Entitlement Policy to maintain high levels of compliance and minimize over delivery
  • Partner with service sales to translate operational measures into sales opportunities
  • Undertake diagnostic deep dives to identify trends and remediate new emerging risks, issues or control deficiencies
  • Provide recommendations for the amendment to policies and procedures and changes to systems in order to prevent or minimize losses
  • Represent EMEAR on global compliance forum and team meetings sharing both best practice and calling out regional needs.
  • Be a Service Compliance Advisor within EMEAR

If this role is of interest to you please submit your CV in the first instance