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EMEAR Compliance Programme Manager (ACFE Certified)

  • Salary: £35 - £37 per day
  • Job type: Contract
  • Location: Feltham, Middlesex
  • Sector: IT Audit
  • Date posted: 11/10/2017
  • Job reference: J375505A

EMEAR Compliance Programme Manager - Feltham - 7 months

EMEAR Compliance Programme Manager required to join a multinational technology company on a 7 month contract based in Feltham.

Experience and Qualifications

  • ACFE or equivalent Fraud Examiners Certification
  • BA/BS or advanced degree
  • 5+ years' experience in fraud investigations, particularly in the field of services or IT products, insurance, or banking with proven track record
  • Compliance or legal experience within a Service Operations, Channels or Service Sales environment
  • Proven experience handling controversial situations and sensitive negotiations

The Role / Responsibilities:

  • Execute a Service Compliance program across the EMEAR region to increase service coverage and decrease service costs all the while driving for a more compliant Partner and Customer ecosystem.
  • Develop and maintain key partnerships with EMEAR local and corporate stakeholders, including but not limited to regional Service Sales, Service Partners, Finance and Legal, One Services, and peer groups.
  • Own and lead key relationships with Sales Leaders, Operations Leaders and Legal teams to align our strategy within their business
  • Develop and Execute a programmatic approach to compliance reviews reducing noncompliance and improving service coverage
  • Lead Compliance Services Reviews with Partners and construct remediation plans that drive sustainable behavioural improvements
  • Conduct interviews with subjects of the reviews
  • Coordinate the collection and preservation of evidences part of the review in line with industry and company standards
  • Prepare thorough reports and summaries outlining the Service review investigation
  • Enforce Entitlement Policy to maintain high levels of compliance and minimize over delivery
  • Partner with service sales to translate operational measures into sales opportunities
  • Undertake diagnostic deep dives to identify trends and remediate new emerging risks, issues or control deficiencies
  • Provide recommendations for the amendment to policies and procedures and changes to systems in order to prevent or minimize losses
  • Represent EMEAR Compliance issues and requirements into Regional and global Service Entitlement Plans
  • Be a Service Compliance Advisor within EMEAR

If this role is of interest to you please submit your CV in the first instance.