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DV Service Delivery Manager

  • Salary: £480 - £520 per day
  • Job type: Contract
  • Location: Gloucestershire
  • Sector: Project Management
  • Date posted: 27/09/2017
  • Job reference: J374631A

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DV Service Delivery Manager - Gloucestershire - 12 Month Contract

My client, a large IT outsourcing organisation are currently working with a Public Sector project based in Gloucestershire and they are looking to take on a contractor for a Service Delivery Manager position. The role will be based full time on site in London and can offer a competitive daily rate.

The role is working in a global business and technology leader, innovating in research and development to shape the future of society at large. Working in a company always innovating and thinking ahead.

Role Information:

  • Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed.
  • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
  • Drive internal and third party service review meetings covering performance, service improvements, quality and processes.
  • Maintain high performing service support functions for applications under client responsibility.
  • Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required.
  • As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.

Required Skills:

  • A passion for Service Improvement.
  • Experienced Service Management professional.
  • Previous experience as a Team Lead or demonstrable experience in leading virtual teams.
  • Experience of managing 3rd parties and 3rd party delivered services.
  • Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.
  • Expert knowledge of ITIL disciplines.
  • Candidates should also hold an active DV Clearance or be eligible and willing to undergo the process.

About the client:

A globally integrated enterprise, operating in over 170 countries. Employees, bringing innovative solutions to a diverse client base to help solve some of their toughest business challenges. In addition to being the world's largest IT and consulting services company, It is a global business and technology leader, innovating in research and development to shape the future of society at large. Its research, development and technical talent around the world partner with governments, corporations, thinkers and doers on ground breaking real world problems to help make the world work better and build a smarter planet.

If you feel you're a good fit or want to know a bit more about the role please contact me at