Director of Design & Research Permanent opportunityCentral London - Flex workingSalary: Available upon application ASAP Start OVERVIEW: Our client is using technology as an enabler to create better outcomes for patients participants, researchers and communities. They're agile, fast-moving, innovative, and evolving a team that reflects the rich diversity of the communities they serve. If you can bring them the inquisitive nature and excellent people skills they need, they can offer you the chance to learn new skills and build a career with an organisation that's merging science and digital to make a difference.You'll sit at the crossroads between science, technology and user experience. Our client will look to you to root out and clarify user needs with product managers, engineers, bioinformaticians, researchers and designers; talk with and listen to patients, participants, clinicians and researchers in the field. They have lots of ongoing projects currently at different stages, from discovery to alpha, beta and live.This role is responsible for developing the vision and strategy for Design and Research, setting the direction for the team and promoting a human/service-centred culture. You will manage a team of Service Designers, Product Designers, Content Designers and Researchers to create products and services that are intuitive, intelligent, habit forming and delightful.The ideal candidate is user and service focussed and committed to creating habit forming products and services that customers love. KEY ACCOUNTABILITIES:Set the vision, strategy and roadmap for user experience, design and research including clear goals and metrics that align with the overall business strategySpot opportunities for innovation and efficiency, and turn these insights into concrete outcomes that align with our strategyLead the team of designers and researchers including mentoring and coaching to develop the capabilities of the designers and researchers in the teamEmbed a culture of design and research within the organisation, through acting as a personal advocate, mentoring people within the business and highlighting it as a prioritySet the direction for customer research undertaken by the team, to get insight on customer experience trends and best practiceAct as an advocate for service-backed thinking across the organisationDefine the UX toolset for the design team using best practice knowledgeLead the development of a design systemLeading the thinking around Human-Centred AI/ML for healthEnsure a high level of quality for the interaction with the products and servicesCreate and drive external collaboration with users, building products and services centred around the userKnow and understand the meaning behind our virtues of Empathy, Integrity, Focus, Connection, Speed, Curiosity, Impact and embody them in all aspects of the role. SKILLS/EXPERIENCE REQUIRED: Degree in HCI/Design/Social Science12+ years work experience in leading multi-disciplinary design and research teamsRecent roles at a senior position with evidence of managing and mentoring a team successfullyAble to employ different approaches to design - both lean and experimentalSignificant experience making data-driven decisionsKnowledgeable about the basics of machine learning and statistical analysisStrong organisational skills and evidence of leading multiple workstreams simultaneously with effective prioritisationDesirable:Experience working in complex system designExperience creating, and working within an Agile environmentExperience in Human-Centred AI, Data and Design etc Due to the high volume of applications we receive we are not able to get back to everyone who applies. Therefore if you have not heard back from Experis within 7 days please assume that your application has been unsuccessful however we will contact you if suitable roles come up that match your skill set.