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Digital Service Delivery Implementation Manager

  • Salary: £350 - £480 per day
  • Job type: Contract
  • Location: London
  • Sector: IT
  • Date posted: 03/11/2017
  • Job reference: J376757A

Digital Service Delivery Implementation Manager, Finance, Public Sector, GDS Service Standards, Agile, User Needs, K2 workflow, Fidelity ACBS, Salesforce, London,

Digital Service Delivery Implementation Manager - London

Our Public Sector client is looking for a digital specialist with experience in setting up and implementing service delivery operating models, online support systems and teams for the new Operations Division, aligned to Government Digital Services (GDS) Service Standards.

The specialist will be part of the Operational Service Delivery Team. They will be responsible for defining the model and requirements for this team including defining and drafting the governance, process definitions, data management information requirements and the roles of the required team.

The specialist will ensure the service is aligned to the GDS Service Standards. Implementation of a Salesforce Support module and the operating model will also be required to be undertaken.

The specialist will support the Operations Service Delivery Manager in setting up the team and service.

Key Skills/ Experience

  • Experience of design of online digital service delivery operating models, most particularly in Financial Institutions or Government
  • Experience of implementation of online digital service delivery operating models, most particularly in Financial Institutions or Government
  • Experience of building services aligned to GDS Service Standards
  • Experience of managing digital services aligned to GDS Service Standards
  • Designing and implementing a customer support system
  • Experience of working on large/complex projects and programmes
  • Experience in using agile methodology
  • Strong understanding of the importance of user needs
  • Experience of interacting with stakeholders at different levels, including delivering written communications on detailed and complex subject matter
  • Strong interpersonal skills, with the ability to express issues clearly and succinctly in both oral and written communication, to confidently engage with stakeholders and colleagues
  • Strong organisational, planning and prioritisation skills, with ability to think strategically
  • Being commercially and politically aware to consider and understand the wider impacts of all decisions and advice
  • Have an understanding of assisted digital and accessibility within service management
  • Knowledge and experience of K2 workflow
  • Knowledge of Fidelity ACBS
  • Knowledge and experience of Salesforce
  • Experience of taking services through Service Assessments
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