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Digital Product Manager

Expired
  • Salary: £400 - £440 per annum
  • Job type: Contract
  • Location: Worthing, West Sussex
  • Sector: Other
  • Date posted: 21/09/2018
  • Job reference: BBBH88332

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Digital Product Manager

6 Months

Worthing

Key Responsibilities

The Product Manager works with the team to create and run one or more outstanding digital services that meet well-defined user needs, in line with the Digital by Default Service Standard.

Tasks

  • Work with the Digital Service Manager to develop and communicate the overall vision of the product being developed;
  • Work with business analysts, user researchers and designers to turn usage data, user research outputs and user feedback into actionable insights that drive service design and prioritisation of service improvements for digital and assisted digital channels;
  • Represents the needs and desires of the stakeholder community to one or more Agile Delivery Teams, being the first source of information about the problem domain for the Team;
  • Represents the work of the Agile Delivery Team to the stakeholder community;
  • Prioritise and maintain the Product backlog, collaborating with Business Analysts and Developers to create and refine user stories that deliver valuable digital services; w/w Stakeholders (and Feature Owners) generates Product Backlog in Inception phase C;
  • Ensure the maximum possible take-up of your digital service and specify/manage the requirements for assisted digital activity to supplement this;
  • Actively participate in networking and training with Service Managers and Product Managers (inside and outside government) and share agile best practice and learning;
  • Build resilience and responsiveness in the organisation by being open and honest about risks and challenges and the actions required to address unexpected developments;
  • Keep continually abreast of changes to user habits, preferences and behaviours across various digital platforms, and their implications for successful delivery of digital services;
  • Represents the needs and desires of the stakeholder community to one or more Agile Delivery Teams, being the first source of information about the problem domain for the Team. Represents the work of the Agile Delivery Team to the stakeholder community;
  • Educates the team in the business domain Is accountable for requirements gathering activities and is an active participant in modelling Helps gain access to expert stakeholders;

Skills and Experience

Essential

  • Proven leadership in the design, delivery and operational management of high quality, user-focused digital services (whether in the private, public or third sector);
  • Practical experience of user centred design and user needs analysis;
  • Proven ability to challenge and remove any unnecessary barriers to service delivery;
  • A demonstrable understanding of the digital landscape and the opportunities for service improvement and innovation offered by digital technology;
  • Proven ability to manage stakeholders, prioritising and managing business expectations and requirements;
  • Highly articulate and credible at a senior level, consistently delivering inspiring, engaging and meaningful messages about the future direction of your service(s);
  • Strong negotiation skills and the proven ability to influence external partners, stakeholders and customers to secure mutually beneficial outcomes;
  • Demonstrable experience of current agile project management practices.

Suitable candidates should submit their CV in the first instance.

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