Digital Engineer (1st Line Support / Service Desk Support)

  • Location:

    West London, London

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £27 - £28 per hour

  • Job ref:

    BBBH129993_1605892046

  • Published:

    15 days ago

  • Duration:

    3 Months

  • Start date:

    ASAP

Fancy working with the Europe's leading Entertainment Company? We are looking for a Digital Engineer (1st Line Support / Service Desk Support) to join our team in Osterley, West London.

Role: Digital Engineer (1st Line Support / Service Desk Support)

Contract - 3 Months Initially.

Pay - Competitive Hourly Rate!

Start Date: ASAP

Shifts: Rotating Shift Patterns - Night Shift Work Included.

Location: Osterley, West London.

About the client:

The client is a large entertainment organisation; they excite and inspire customers with leading innovations and technologies in the entertainment industry. They strive to be the best for customers and the people working for them. They are always looking for ways to improve. That spirit has made them what they are today, and it will drive them to become what they want to be tomorrow.

Summary:

The client is a valued part of everyday life in over 10 million homes. They entertain, excite and inspire our customers with a great choice of high-quality content. They strive to be the best for their customers and our people, and to make a positive contribution to life in the UK and Ireland. They're always looking for ways to improve. That spirit has made them what they are today, and it will drive them to become what they want to be tomorrow.

Our client's mobile app allows users to watch live and on demand video content across multiple platforms over various connections and download content for viewing offline.

The client's new platform and app is their distinctive and exciting brand offering customers the best content that our client has to offer monthly and contract free. Utilizing the latest technologies over IP networks and across multiple platforms.

Description:

  • Video On Demand assets need to be published to a content distribution network on time in order for them to be available for customers to download, so timely publishing needs to be confirmed for the client assets as well as processing checks on behalf of third party VoD providers.
  • Daily health/availability checks in several areas from DTH, OTT and VoD need to be carried out to assist in early identification of issues so that support teams can be notified at the earliest opportunity.

Key Responsibilities:

  • Using various tools to identify VoD asset publishing issues
  • Working closely with the client's colleagues.
  • Communication with both our client and 3rd party stakeholders
  • Escalation of issues to support teams
  • Daily system health checks and escalation

Experience Required:

  • Some experience of IT systems/workflows

Preferred:

  • Interest in broadcasting technologies

Technologies / Skills Sought:

  • Basic IT skills
  • Experience with Microsoft Office Suite

Behaviours sought:

  • Attention to detail
  • A passion for TV and enthusiasm and aptitude for learning new skills and practices
  • You take pride in and ownership of your work
  • Good team player with great communication skills
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