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Desktop Technician Microsoft SCCM

  • Salary: £200 - £240 per day
  • Job type: Contract
  • Location: London
  • Sector: IT
  • Date posted: 06/07/2017
  • Job reference: J369440A

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Desktop Technician (Microsoft SCCM) required to join a multinational information technology company based in London on an initial 3 month contract.


  • Provide users installation, configuration and troubleshooting assistance for core desktop operating systems including Microsoft Windows 7, Windows 10, Macintosh OS X a plus
  • Microsoft Office Suite and other desktop productivity applications.
  • Handle tickets escalated from the Service Desk and tickets that arrive directly from supported departments
  • Assist with supervising junior staff including directing work, assigning tickets, and monitoring and evaluating ticket resolution
  • Plan, recommend and implement technology and initiatives that improve services provided to customers
  • Responsible for oversight and execution of large-scale projects.
  • Direct projects utilizing the IT unit's infrastructure and systems to meet specific goals. This includes creation of project plans, testing, and on schedule implementation.
  • Collaborate with other IT groups for testing and projects as needed
  • End-user Education: Creation and maintenance of effective user documentation. Responsible for coordinating and delivery of training of end-users
  • Evaluation and deployment of Microsoft patches


  • Competency: 7 to 10 years of experience (level 3)
  • Strong hands on experience in deployment and management of desktops and laptops using System Centre Configuration Manager and LANDesk Management Suite
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