Desktop Technical Manager & Service Desk Manager

  • Location

    West Midlands, England

  • Sector:


  • Job type:


  • Salary:

    £45000.00 - £50000.00 per annum + Excellent Bens

  • Contact:

    John McManus

  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Start date:


Desktop Technical Manager & Service Desk Manager

£45,000pa to £50,000pa + Excellent Benefits Package

Microsoft Technology, Microsoft Suite of Applications including SCCM, Azure, Active Directory, Office 365, SQL, Helpdesk and Service Desk Ticketing Systems and Processes, Asset Management and ITIL

West Midlands, Birmingham, Wolverhampton, Dudley, Stourbridge

Established global name renowned for being the largest family-owned facilities management services company in the world are seeking a professional, Desktop & Service Desk Manager who has a proven track record and a solid technical portfolio to take their Desktop Services and UK Service Desk to the next level.

As the Desktop Technical Manager, you will ensure our IT Service Desk delivers a high-quality service to end users and that processes are followed to meet business needs, working in close collaboration with the Microsoft Technology Team which owns and sets our policy that is implemented.

You will require a technical background coupled with a consultative approach as the role will interface with stakeholders on a day to day basis and Service Improvement and a high-level Service Ethic will be of the utmost importance.

Your key responsibilities will involve:

  • Leading the Desktop Management team to continually improve the desktop computing environment in conjunction with the Microsoft Technology Team
  • Ensuring service management processes are adhered to
  • Experience of Microsoft Azure and MS platform applications to deliver desktop services
  • Desktop maintenance and Asset Management knowledge
  • VoIP and Network platforms/technology experience
  • Experience of collaborating with 3rd parties and 3rd party delivered services
  • Background in IT Service Management or Support in a large-scale and diverse environment of incident
  • Being accountable for IT Stock and Asset Management
  • Owning the SCCM current build administration and deployment
  • Managing the desktop computing environment to ensure that laptops, PC's and other access devices are built and maintained to high standards of performance and security
  • Working with the Technical Design team to evolve standards for hardware, software and security in the desktop environment to improve Desktop Performance & Quality
  • Being the owner of small works, co-ordinating and leading technical activities for small work projects


  • Good standard of education (degree level)
  • Industry recognised certifications
  • ITIL Foundation or equivalent certification

This is a great time to join our growing and evolving IT team, overseeing a key function within the IT department.