Desktop Support Technician (Security Control)

  • Location

    Edinburgh, Scotland

  • Sector:


  • Job type:


  • Salary:

    £25 - £26 per hour

  • Contact:

    Rachel Adati-Kumi

  • Contact email:

  • Job ref:


  • Published:

    5 months ago

  • Duration:

    6 Months

  • Expiry date:


  • Start date:


Desktop Support Technician (Security Controls) required to join an information security technology company based in Edinburgh on a 6 month contract.

The role:
As part of your role, you will help users resolve technical issues using in-depth diagnostic work. You will also perform systems management troubleshooting and issue resolution with related hardware and software components.

You must understand and apply security practices and possess a working knowledge of applicable industry controls such as NIST 800-53.

Your responsibilities will include:

  • Supporting internal user workstations, peripherals, phones and PDAs
  • The maintenance and repair of workstations and peripheral devices, in-depth troubleshooting and component replacement.
  • Ensuring compatibility with existing software and hardware components by installing and configuring operating systems, applications and client/server software
  • Supporting MS Office suite applications and back office application connectivity
  • Documentation of technical support requests, production changes, follow-up and resolution
  • Escalating outstanding issues when required and working with 3rd party vendors

Key Skills

  • At least 3 to 4 years' of end user support in a Windows environment
  • Desktop OS imaging (MS RIS, etc.)
  • Asset Management experience
  • Windows 7/10 OS support experience and Microsoft Office 2010/2016 support experience
  • Competence with remote/VPN connectivity
  • Competence with workstation network connectivity, expert network printer troubleshooting

Desirable Skills

  • Active Directory
  • iOS and Android mobile device support
  • Desktop virtualization technologies (VMWare Workstation/ Oracle VirtualBox)
  • Linux support (optional, but preferred)
  • Mac Support (optional)
  • VMware experience (optional)
  • Office 365 (optional)

If this position is of interest to you, please apply at the first instance. Please note that if successful you will have to acknowledge your security responsibilities in writing prior to gaining access to company systems.