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Desktop Support Engineer

  • Salary: Negotiable
  • Job type: Contract
  • Location: Milton Keynes, Buckinghamshire
  • Sector: IT
  • Date posted: 08/10/2018
  • Job reference: BBBH89949

Desktop Support Engineer to be based in Milton Keynes on an initial 3 Month contract. Experienced Desktop Support Engineer required to carry out 2nd Line Support.


Job Title - Desktop Support Engineer

Location - Milton Keynes

Duration - 6 Months


MAIN RESPONSIBILITIES

  • Provide 2nd level support for the IT end user systems.
  • Coordinate the resolution of all incidents assigned to the Desktop Support team in a timely and effective manner and against agreed SLAs
  • Organising own workload using the incident management system.
  • Undertake cable management between central devices and end user systems.
  • Undertake physical installation, moves, hardware replacement and repairs of handsets, PCs, laptops, printers and specialist hardware.
  • Undertake the installation of applications or operating systems, either manually or by using prepared procedures and scripts.
  • Undertake the planning and implementation for all office move requests.
  • Ability to diagnose and fault find end user infrastructure such as desktops PCs, laptops and printers.
  • Responsible for the support of Audio Visual equipment.
  • Recommends solutions and alternatives.
  • Support for business continuity activities.
  • Update Configuration Management Database on infrastructure deployment process.
  • Management of IT asset process following HQ guidelines.
  • Recommend new processes and procedures where none currently exist.
  • Support Infrastructure Services Manager in improvement of services.
  • Support Early Life Support and project to BAU activities.
  • Manage cable management between office outlets and end user systems.
  • Definition and regular reporting of KPIs for the Desktop Support Team.



Candidates should submit CVs in the first instance. Mike Tripp 0161 924 3631

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