Desktop Support Engineer

  • Location

    Coventry, West Midlands

  • Sector:

    IT, Engineering

  • Job type:

    Contract

  • Salary:

    Up to £126 per day

  • Contact:

    Experis UK

  • Contact email:

    Rebecca.Millard@experis.co.uk

  • Job ref:

    097164_1603201759

  • Published:

    3 months ago

  • Duration:

    3 months

  • Expiry date:

    2020-12-01

  • Client:

    #

Desktop Support Engineer

Coventry

Contract Until end of year 2020

£126ph PAYE

This role is to offer desk-side and remote support to business users (including VIP/C level executives) across a multi-site environment. The individual will be required to provide IT support utilising industry best practice technical experience with a focus on excellent customer service skills. This role supports a complex environment and will include resolving incidents, completing service requests and assisting project teams where required for software, hardware, network and various applications.

Responsibilities

  • Provide first class customer focused desktop support to both VIP and standard business users across various locations
  • Install, set up, update, troubleshoot and resolve issues on laptops, desktops, printers, smart devices (tablets and mobiles) and telephony equipment
  • Support various applications across both legacy and current versions of Windows Operating system as well as VPN clients, Citrix and bespoke software residing on the local machines and servers.
  • Provide hands on support for local backup systems (change tapes, physical troubleshooting, restores and monitoring) as well as logging actions.
  • Knowledge of machine builds and ability to provide support in this area if required (including data transfer and user induction).
  • Assist Service-desk by producing knowledge articles to help improve first time fix rate
  • Create support documentation to improve departmental knowledge on bespoke systems and site related activities.

Requirements

Essential

  • Excellent customer service skills with 3 - 5 years of technical support in a Windows environment including desktops, laptops, printers, desktop software, applications and tools.
  • Experience of troubleshooting/supporting technologies such as NetBackup/MDT and SharePoint.
  • Experience of supporting VIP users is essential
  • ITIL V3 Awareness
  • Must have previous experience of having worked in a large organisation supporting 10,000+ user base across various locations
  • Proven commitment to customer satisfaction
  • Experience of supporting bespoke applications, with the mentality to think outside the box.
  • Strong organisational, troubleshooting, analytical and problem solving skills
  • Smart presentable with strong oral and written communication skills
  • Outstanding MS Office skills (Word, Excel, Outlook, PowerPoint, Visio, and others)
  • Experience of setting up and supporting smart devices such as MS Surface Pro and IPad/Mobiles.
  • Driven, can do attitude with the ability to prioritise effectively
  • Experience working as part of a team or as an individual
  • Travel will be required across sites
  • Participation in team on-call Rota where required

If you feel you would be suitable, please apply using the link below!

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