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Desktop Support Analyst - RAF Cranwell

  • Salary: £22000 - £27000 per annum + On Call + OT + Benefits
  • Job type: Permanent
  • Location: Sleaford, Lincolnshire
  • Sector: IT
  • Date posted: 28/10/2017
  • Job reference: J376431A

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We are looking for a Desktop Support Analyst to join one of the UKs leading engineering support services organisations. The Desktop Support Analyst will maintain, support and implement the desktop environments at a second line level to include fault fix, swap out of equipment and request fulfilment as required across the business on a multiple site basis.


  • Fault management and rectification across the Infrastructure.
  • To give technical support of all desktop platforms to second line fix across the business within the agreed performance criteria.
  • Ensure Operational and Technical Documentation is maintained to agreed standards.
  • To provide second line technical support through agreed Service Levels and Key Performance Indicators.
  • Provide second line fault fix to agreed SLA's
  • Provide second line request resolution to agreed standards and KPI's
  • Maintain Desktop environments to agreed standards.
  • Maintain Operational and Technical Documentation to agreed standards.
  • Provide desktop application support where required.
  • Satisfied customer base.
  • Provide excellent customer service to the end customer
  • Provide organised and regular communication regarding calls to the end customer
  • Demonstrate a strong team working capability and support colleagues

Key Skills

  • Experience of working in a Service Delivery environment
  • Proven experience of working in accordance with Service Level Agreements
  • Knowledge of the ITIL environment and process essential
  • Ability to problem solve complex technical issues
  • Toolset skills for all aspects of this role
  • Customer focused
  • A confident and self motivated team player
  • Comfortable working across a multi disciplined IT environment, and diverse business

Other Working conditions:

Ability and flexibility to travel between sites. There will also be a requirement to participate in and support a rostered callout arrangement on a rotational basis.

Benefits include 25 days holiday entitlement plus public holidays, money purchase pension scheme with life assurance, share ownership scheme and a broad range of career opportunities.

You will be required to hold SC Clearance or be able to obtain SC on acceptance of the position.

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