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Desktop Support Analyst

  • Salary: £300 - £330 per annum
  • Job type: Contract
  • Location: Cardiff
  • Sector: Other
  • Date posted: 21/05/2018
  • Job reference: J386721A

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  • To provide 1st and 2nd line Incident/Problem Management support on all BPF systems.
    * To make decisions regarding necessary action as a result of the call and ensure the incident/problem is resolved.
    * To refer calls to maintenance provider/3rd line support where appropriate and act as liaison point to ensure necessary action is taken.
    * To ensure that all concerned parties are informed of "state of play" at all times.
    * To abide by Change Management Processes
    * To assist in the testing of all new systems developments and modifications.
    * To assist in the implementation of any hardware/software related projects.
    * To provide user training where required.
    * To be responsible for the smooth running and daily/weekly/annual backup of all IT systems.
    * To assist in the periodical test of Disaster Recovery.
    * To provide assistance to all members of the IT team.
    * To be able to prioritize workloads on a daily basis to ensure company service standards are met.
    * To carry out any additional duties which the company may require from time to time - particularly the cross training in server, desktop, networks and telephony support.

    * To be aware of, and abide by, IT governance/compliance procedures.

    If required by IT Service Manager: -

    Service Desk Support

    * To provide 1st line Incident Management support on all BPF systems.
    * To ensure all incidents/problems/changes received by the IT Service desk are logged and distributed as is appropriate.

    Person Specification

  • Interpersonal - Ability to work both as part of a team and on an individual basis, ability to work under pressure, good communication skills, good interpersonal skills
    * Personal - Flexible, organized
    * Motivational - Self-motivated, conscientious
    * Ownership of tasks through to completeness ensuring regular effective communication is maintained.

    * Suitable experience within the IT industry.
    * Good knowledge of PC's and Windows XP, Windows Server 2003, Microsoft Office 2003 and Outlook is required.

    * Suitable experience within the Finance Industry.
    * Some knowledge of Client Access and the IBM AS/400.
    * Some knowledge of VOIP Preferably
    * Ideally qualified to MCP level or equivalent experience
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