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Desktop Support Analyst

  • Salary: £25000 - £33000 per annum + On Call + Overtime
  • Job type: Permanent
  • Location: West London, London
  • Sector: IT
  • Date posted: 04/08/2017
  • Job reference: J371681A
This vacancy has now expired.

As a FTSE 100 business employing over 34,000 highly skilled and committed staff, we are one of the largest and most successful businesses in the UK. Headquartered in London and with offices, specialist training facilities, dockyards, equipment testing centres and research and development facilities across England, Scotland Northern Ireland and Wales. We work with international navies, airports, the emergency services and the aviation industry and provide and manage essential infrastructure in power and communications.

Overview

To be the country's central IS contact for maintenance, support and implementation of desktop environments at a second line level. This will include fault fix, answering calls, asset management of equipment and fulfilling requests as part of a wider Desktop support team across the Group.

  • Desktop fault management and rectification.
  • Provide second line technical support of desktop platforms across all channels, including chat, email, phone, in-person, etc. within the agreed performance criteria.
  • Ensure documentation is maintained to agreed standards.
  • Engage with Business Solutions staff as appropriate.
  • Adhere to prescribed process surrounding tracking assets through the device lifecycle.
  • Enforce and abide by security procedures, practices and culture.
  • Engage with UK BIS teams for support in resolving incidents related to core infrastructure.

Key Skills

  • Experience of working in a Service Delivery environment
  • Proven experience of working in accordance with Service Level Agreements
  • Strong verbal and written English communication
  • Knowledge of the ITIL environment and process
  • Ability to problem solve complex technical issues
  • Ability and flexibility to travel between sites.
  • Requirement to support out of hours callout arrangements

Location: The role is split between Heathrow and Wigmore Street

Security: The successful candidate will be required to obtain UK MOD Security Clearance and an Airside Pass.

We offer a competitive salary and benefits package including 25 days holiday entitlement plus public holidays, money purchase pension scheme with life assurance, share ownership scheme and a broad range of career opportunities.

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