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Desktop Support Analyst - Daresbury

  • Salary: £25000 - £27000 per annum + On Call + Benefits
  • Job type: Permanent
  • Location: Warrington, Cheshire
  • Sector: IT
  • Date posted: 06/03/2018
  • Job reference: J378700A

We are looking for a Desktop Support Analyst to join one of the UK's leading engineering support services organisations. On a day to day basis the Desktop Support Analyst will maintain, support and implement the desktop environments at a second line level to include fault fix, swap out of equipment and request fulfilment as required across the business on a multiple site basis. There is also the opportunity to assist with project work both during and outside normal working hours.

Key Skills:

  • Ability to problem solve complex technical issues.
  • Provide onsite and remote 2nd Line desktop support to users in a MS Win7 and Win10 environment.
  • Configure and provide support for business use mobile devices.
  • Answering support queries via phone, email and in person.
  • Work with a service desk tool to ensure requests are logged, updated and closed to agreed SLA's.
  • Resolve any problems/queries relating to the PC's, laptops, Printers, LAN, Videoconference, and other IT and telecommunications systems.
  • Liaise with 3rd line teams to provide support to remote server, network equipment and infrastructure.
  • A strong understanding of the MS Office suite.
  • Knowledge of Citrix, Active Directory, IE, Direct Access, Sync Centre, Lync/Skype for Business are advantageous.
  • Ensure Operational and Technical Documentation is maintained to agreed standards.
  • Maintain Desktop environments to agreed standards.
  • Provide excellent customer service to the end customer.

Essential Skills and Attributes:

  • Windows 7 and Windows 10
  • Desktop Hardware
  • Network infrastructure understanding.
  • Microsoft Office troubleshooting
  • Organised
  • Attention to detail
  • Ability to effectively manage own workload.
  • Ability to work well in a team
  • Strong written and verbal communication skills.
  • Ability to work and perform in a high pressurised environment
  • Confident
  • Hardworking

Other Working conditions:

Ability and flexibility to travel between sites. There will also be a requirement to participate in and support a rostered callout arrangement on a rotational basis.

Benefits include 25 days holiday entitlement plus public holidays, money purchase pension scheme with life assurance, share ownership scheme and a broad range of career opportunities.

You will be required to hold SC Clearance or be able to obtain SC on acceptance of the position.

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